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The evolving challenges of client behaviour
23 March 2026
1 Hotel Mayfair
Neighbourhood Breakfast
Back to all events
The evolving challenges of client behaviour
23 March 2026
1 Hotel Mayfair
Neighbourhood Breakfast
Back to all events
The evolving challenges of client behaviour
23 March 2026
1 Hotel Mayfair
Neighbourhood Breakfast
About this event
The conversation
During this session guests engaged openly around the evolving challenges of client behaviour, while exploring new ways to strengthen clienteling and deepen relationships.
We also touched on the importance of experiences - not only for clients, but equally for store teams. Creating moments that inspire them, help them connect more meaningfully, and keep them at the top of their game is essential to delivering real added value in every client interaction.
About this event
The conversation
During this session guests engaged openly around the evolving challenges of client behaviour, while exploring new ways to strengthen clienteling and deepen relationships.
We also touched on the importance of experiences - not only for clients, but equally for store teams. Creating moments that inspire them, help them connect more meaningfully, and keep them at the top of their game is essential to delivering real added value in every client interaction.
About this event
The conversation
During this session guests engaged openly around the evolving challenges of client behaviour, while exploring new ways to strengthen clienteling and deepen relationships.
We also touched on the importance of experiences - not only for clients, but equally for store teams. Creating moments that inspire them, help them connect more meaningfully, and keep them at the top of their game is essential to delivering real added value in every client interaction.
Speakers & hosts
At the table
Francesca Danzi
Founder & MD at Danzi Consulting
Francesca Danzi is a transformational luxury leader with 25 years of global experience spanning customer strategy, innovation, and brand transformation at companies including Chanel, Burberry and Tory Burch. A clientelling expert and certified Executive and Relational Coach, she partners with leaders and teams to unlock potential, elevate performance, and foster deeper human connection
Oriona Robb
UAE-UK-EU Style Director & TEDx Speaker
A TEDx speaker and international style director featured in Forbes, Robb Report and BBC, with two decades of experience across fashion, hospitality and luxury industries. I advise high-performing individuals and world-class brands on the psychology of presence and the power of first impressions.
Speakers & hosts
At the table
Francesca Danzi
Founder & MD at Danzi Consulting
Francesca Danzi is a transformational luxury leader with 25 years of global experience spanning customer strategy, innovation, and brand transformation at companies including Chanel, Burberry and Tory Burch. A clientelling expert and certified Executive and Relational Coach, she partners with leaders and teams to unlock potential, elevate performance, and foster deeper human connection
Oriona Robb
UAE-UK-EU Style Director & TEDx Speaker
A TEDx speaker and international style director featured in Forbes, Robb Report and BBC, with two decades of experience across fashion, hospitality and luxury industries. I advise high-performing individuals and world-class brands on the psychology of presence and the power of first impressions.
Speakers & hosts
At the table
Francesca Danzi
Founder & MD at Danzi Consulting
Francesca Danzi is a transformational luxury leader with 25 years of global experience spanning customer strategy, innovation, and brand transformation at companies including Chanel, Burberry and Tory Burch. A clientelling expert and certified Executive and Relational Coach, she partners with leaders and teams to unlock potential, elevate performance, and foster deeper human connection
Oriona Robb
UAE-UK-EU Style Director & TEDx Speaker
A TEDx speaker and international style director featured in Forbes, Robb Report and BBC, with two decades of experience across fashion, hospitality and luxury industries. I advise high-performing individuals and world-class brands on the psychology of presence and the power of first impressions.
Gallery from the event
Gallery from the event
Gallery from the event
